CRM Specialist

  • Published: 2022-05-04
  • published till: 2022-06-04
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As Limango we are a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!
We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.

Your role and main tasks

You are responsible for our new members in the Polish market and accompany them on their way from registration to their first and second purchase. You will define the customer communication for new customers and you will send our Polish customers on inspiring journeys.
You can expect an exciting mix of tasks combining creativity and data:
  • You are responsible for automated customer journeys focusing on new customers
  • You analyze our customer base and define segments and suitable KPIs for your journeys
  • You create customer communications across all touchpoints (newsletter, app, shop) and implement them throughout entire customer lifecycle via our customer engagement platform emarsys
  • Together with our graphics team, you bring your vision to life and design automated journeys for your target groups
  • You always have an eye on the success of your campaigns, prefer to derive further measures and potential from figures and constantly develop your strategy by using A/B tests
  • Based on a given budget, you will plan and implement incentives, analyze and report your measures and customer journeys and ensure that you achieve your defined goals

You will need

  • You have a degree in marketing, business administration, communications or similar and have already gained 1-3 years of experience as a CRM Marketing Specialist in eCommerce
  • You are passionate about customer communication and eCommerce and enjoy storytelling
  • You have already gained experience with customer engagement platforms (e.g. emarsys, Salesforce)
  • You are analytical and able to grasp new and complex ideas very quickly
  • You love deriving new measures from data and analyze the customer base in order to detect new potentials and ideas
  • You have very good MS Office skills, are familiar with reporting tools (e.g. Tableau, Power BI) and a very good command of English


  • Private health care
    We provide access to the best specialists for you and your loved ones.
  • Language classes
    English and German lessons in small groups, tailored to your skills.
  • Remote work and flexible working hours 
    Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
  • Office in the center of Wrocław
    Nearby cinema, fitness club and large selection of lunch places.
  • Fruit Mondays
    There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
  • Company events in the best company
    After hours we often organize interesting outings or meetings in our office.
What you can count for:
  • Interesting and challenging work in a dynamic environment of the Internet industry - you will not get bored with us!
  • The possibility of real shaping of the business - we value independence and delegate responsibility,
  • Gaining experience in an international team, operating in different European markets.

Sounds good?

We can't wait to get to know you. Apply now!