(Junior) Customer Service Specialist with German for Emails (fully remote possible)

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As limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!
We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us. 

Your role and main tasks

Customer Interaction via Email Only

Goal of the Position:
  • Responding to customer inquiries via email to achieve business goals and ensure customer satisfaction.
Daily Tasks of the Position:
  • Answer customer inquiries by email
  • Process claims and payments
  • Contact partners

You will need

Professional requirements for the candidate:
  • Very good German skills, both spoken and written - grammatically correct (min. B2 level) are a must 
  • Experience in customer service is an asset (preferably in the e-commerce sector)

Personal requirements for the candidate:
  • Willingness and passion for working with customers
  • Customer inquiries are always dealt with extremely carefully and on an individual basis
  • Positive attitude towards the world and people
  • Independence in solving queries 
  • Team-oriented approach
  • Openness to work fixed hours within the time window of 8:00 am - 8:00 pm and also to work on weekends


  • Private healthcare
    We provide access to the best specialists for you and your loved ones.
  • Language classes
    English and German lessons in small groups, tailored to your skills.
  • Remote work and flexible working hours 
    Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
  • Office in the center of Wrocław
    Nearby cinema, fitness club and a large selection of lunch places.
  • Fruit Mondays 
    There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
  • Company events in the best company
    After hours we often organize interesting outings or meetings in our office.
What you can count for:
  • Interesting and challenging work in the dynamic environment of the Internet industry - you will not get bored with us!
  • The possibility of real shaping of the business - we value independence and delegate responsibility,
  • Gaining experience in an international team, operating in different European markets.


Sounds good?

We can''t wait to get to know you. Apply now!