Teamlead CRM Retention and Gamification

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 As Limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!
We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.

Your role and main tasks

  • You lead a team of six engaged limangos across our both locations in Germany and Poland
  • Together with your team your are responsible to implement, develop and maintain automated customer communication for existing and churned  customers  in 3 markets (Germany, Netherlands and Poland)
  • You constantly develop the multichannel customer communication (App, Webshop, Newsletter, Push Notfication, etc.) and take responsibility for the customer lifecycle development
  • You are also in charge of our customer loyalty program
  • You also always have an eye on the numbers and KPIs: you prepare and request reports and analyses to improve customer communication

You will need

  • You are a CRM expert with experience in leading a team and broad experience in e-commerce
  • You have a degree in marketing, business administration, communications or similar and sound knowledge of customer engagement platforms (e.g. emarsys, Salesforce)
  • You like to actively do operative work together with the team
  • You are fluent in English
  • You’re an analytical as well as creative and well-structured person


  • Private health care
    We provide access to the best specialists for you and your loved ones.
  • Language classes
    English and German lessons in small groups, tailored to your skills.
  • Remote work and flexible working hours 
    Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
  • Office in the center of Wrocław
    Nearby cinema, fitness club and large selection of lunch places.
  • Fruit Mondays
    There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
  • Company events in the best company
    After hours we often organize interesting outings or meetings in our office.
What you can count for:
  • Interesting and challenging work in a dynamic environment of the Internet industry - you will not get bored with us!
  • The possibility of real shaping of the business - we value independence and delegate responsibility,
  • Gaining experience in an international team, operating in different European markets.


Sounds good?

We can''t wait to get to know you. Apply now!