JOB OFFERS
JOB OFFERS Career Limango PL Career Limango GER

BI Analyst (Customer Service)-100% remote possible

  • Finance, Controlling
  • Fulltime
BI Analyst (Customer Service)-100% remote possible, 1. image
At limango, we’ve been shaping the world of e-commerce for over 18 years. Together with our platforms in the Netherlands, Germany, and Austria, we are proud to be part of the OTTO Group, one of Europe’s leading e-commerce players. We offer the largest selection of products for the entire family, making us a go-to shopping destination for millions of customers across Europe. But limango is more than just a platform, it's a community. We believe in working and growing together, valuing a healthy work-life balance and fostering a culture built on respect, trust, and equality. If these values resonate with you, there’s a good chance you’ll feel right at home with us. 

Your role and main tasks

You will be part of the controlling team with a focus on customer service controlling. Besides AdHoc-Analysis and different projects you will oversee the following tasks:  
  • Consult the leaders of customer service and the CFO about the performance of customer service in regular calls and with a state-of-the-art reporting. 
  • Budget and forecast the capacity, costs and needed FTEs to handle incoming calls, e-mails, etc. 
  • Administrate the data- and ETL-infrastructure behind the reports and tools 
  • Continuously improve and automatize the reporting and forecasting processes 
  • Communicate with the external vendor about capacities, costs, etc. 
  • Function as a “bridge” between high-level-management, business analytics and leaders in customer service.

You will need

Professional requirements for the candidate: 
  • Degree (B.A.) in Finance, Business Informatics or similar.
  • Self-driven and enthusiasm for a role that requires tech- and business-skills
  • Highly interested in transforming data into a story that is easily understandable for different internal customers (high-level-management, customer service leaders, etc.)
  • Advanced knowledge of Excel, knowledge in one of the following is a big plus: SQL, PowerBI, Jedox, Tableau, Databricks, etc.
  • Passionate about working for a fast-paced E-Commerce business in which priorities and tasks can change quickly.
  • Very good English (B2) skills (written and spoken), German Skills are a plus 
    traveling to Munich once per quarter is no problem for you.

Benefits

  • Private healthcare- we provide access to the best specialists for you and your loved ones through Luxmed.
  • Language classes- join English, German, and Polish lessons in small groups, tailored to your current skill level.
  • Remote or hybrid work model- for employees from Wrocław and surrounding areas, we offer the hybrid work, with flexible hours to fit your daily schedule.
  • Modern office in the heart of Wrocław- our office is centrally located, close to cinemas, gyms, and a wide variety of great lunch spots.
  • Multisport card- stay active and healthy with a Multisport card giving you access to numerous fitness clubs and sports facilities.
  • Fruit Mondays & more- we keep our kitchen stocked with fresh fruit, healthy snacks, coffee, sweets and yes, sometimes pizza too.
  • Team events with great people- we love spending time together after hours,whether it’s fun office meetups or organized outings.

Sounds good?

We look forward to receiving your complete application, including a letter of motivation, references/ certificates, salary expectations and your earliest possible start date. We can't wait to get to know you. Apply now! 
 
Please kindly include in any and all job postings we publish for Limango Polska Sp. z o.o. the following information, in the language of the job posting: “Up to date information on the internal reporting is publicly available and can be found at limango.pl/compliance”
  • Klaudia Grabelska
  • Recruiting Manager