Customer Service Controller-100% remote possible
- Finance, Controlling
- Fulltime
Your role and main tasks
- Consult the leaders of customer service and the CFO about the performance of customer service in regular calls and with a state-of-the-art reporting.
- Budget and forecast the capacity, costs and needed FTEs to handle incoming calls, e-mails, etc.
- Administrate the data- and ETL-infrastructure behind the reports and tools
- Continuously improve and automatize the reporting and forecasting processes
- Communicate with the external vendor about capacities, costs, etc.
- Function as a “bridge” between high-level-management, business analytics and leaders in customer service.
You will need
- Degree (B.A.) in Finance, Business Informatics or similar.
- Self-driven and enthusiasm for a role that requires tech- and business-skills
- Highly interested in transforming data into a story that is easily understandable for different internal customers (high-level-management, customer service leaders, etc.)
- Advanced knowledge of Excel, knowledge in one of the following is a big plus: SQL, PowerBI, Jedox, Tableau, Databricks, etc.
- Passionate about working for a fast-paced E-Commerce business in which priorities and tasks can change quickly.
- Very good English (B2) skills (written and spoken), German Skills are a plus
traveling to Munich once per quarter is no problem for you.
Benefits
- Private healthcare
- We provide access to the best specialists for you and your loved ones.
- Language classes
- English and German lessons in small groups, tailored to your skills.
- Remote work and flexible working hours
- Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
- Office in the center of Wrocław
- Nearby cinema, fitness club and a large selection of lunch places.
- Fruit Mondays
- There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
- Company events in the best company
- After hours we often organize interesting outings or meetings in our office.
- Interesting and challenging work in the dynamic environment of the Internet industry - you will not get bored with us!
- The possibility of real shaping of the business - we value independence and delegate responsibility,
- Gaining experience in an international team, operating in different European markets.
Sounds good?
- Klaudia Grabelska
- Recruiting Manager