Junior Customer Service Specialist with German (e-mail & chat) m/f/d
- Customer service, hotline
- Full/part time
ABOUT US
limango is a European platform focused on curated value shopping for families. As part of the OTTO Group - one of Europe’s leading e-commerce players - we connect families with inspiring brands, great deals, and products they truly love. Our ambition is to strengthen our position as one of Europe’s leading discount e-commerce players for families and beyond.
Today, limango operates across Germany, Poland Austria, and the Netherlands, offering one of the largest selections for the whole family: from fashion and accessories to toys, outdoor, cosmetics, home and travel offers.
Behind the platform is a team that values a good atmosphere, trust, collaboration, flexibility and real impact. We foster a hybrid-first culture in Munich and Wrocław (2 days in the office), while staying open to remote talent who value the same way of working. We foster a culture built around hybrid work in Wrocław (2 days in the office), while staying open to remote talent who value collaboration and real impact.
YOUR ROLE AND MAIN TASKS
Goal of the Position: Providing professional and solution-oriented customer support via email to ensure high customer satisfaction and achievement of business goals.
Daily tasks of the position:
- Responding to customer inquiries via email in a timely and professional manner
- Handling and resolving customer cases from start to finish
- Investigating and processing complaints (reklamacje), including coordination with internal teams and partners
- Preparing and analyzing complaint cases and ensuring appropriate solutions in line with company policies
- Supporting customers with order-, return- and product-related inquiries
- Ensuring high-quality communication and maintaining a customer-first approach
- Documenting cases accurately in the system
Projects of the position:
- Participation in process improvements within customer service
- Supporting implementation of new tools and procedures (e.g. ticketing systems, automation)
- Contributing to optimization of complaint handling processes and customer communication
WHAT WE EXPECT
Professional requirements for the candidate:
- Very good German skills, both spoken and written – grammatically correct (minimum B2 level)
- Experience in customer service is an asset (preferably in the e-commerce sector)
- Good organizational skills and attention to detail
Personal requirement for the candidate:
- Strong motivation and passion for working with customers
- Goal-oriented and customer-focused approach, with high commitment=
- Ability to handle customer inquiries carefully and individually, often with a creative approach
- Positive attitude towards people and challenges
- Ability to work independently and resolve cases end-to-end
- Strong team player with good communication skills
Openness to working fixed hours including weekends
WHAT WE OFFER & WHAT YOU CAN EXPECT
- Hybrid or remote work model
Enjoy the flexibility to work either in a hybrid model -with 2 days per week in our Wrocław office (you choose the days) if you’re based locally - or fully remotely from anywhere in Poland.
- Flexible start to your day
Flexible start times let you plan your working day in a way that fits your schedule.
- Real benefits you’ll actually use
Enjoy our products your way, for yourself or your loved ones. Plus, a wellbeing platform with access to health programs, webinars and challenges, as well as private medical care (Lux Med) for you and your family and a Multisport card.
- Office vibes we enjoy
A treadmill under a desk, ping-pong table, popcorn machine, Xbox console or a quick break on a massage mat - small things that make your day better. You’re also welcome to bring your child or pet to the office - we genuinely love having them around 😊
- Learning & development
Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and perspectives.
- Eco in action
From Brita water dispensers instead of plastic bottles to eco-friendly document disposal - we focus on everyday habits that make a real difference. We’ve even planted our own Limango tree to support green spaces in Wrocław.
- Activities and Events
From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.
- Activities and Events
From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.
READY FOR A NEW CHALLENGE?
