Junior Customer Service Specialist with German (m/f/d)
- Muster
- Working student
- Junior, Career start
- Customer service, hotline
limango is a European shopping platform offering curated deals for families. As part of the OTTO Group, one of Europe’s leading e-commerce players, we connect customers with inspiring brands, great offers, and products they love. Our goal is to strengthen our position as a leading discount e-commerce platform in Europe.
We operate in Germany, Poland, Austria, and the Netherlands, offering a wide range of products - from fashion and accessories to toys, home, cosmetics, and travel.
Our mission is not only to achieve business goals, but above all to build a work environment where everyone feels valued and motivated to grow. Whether we work from the office, home, or remotely from cities big and small across Germany and Poland, we stay connected through a culture built on a good atmosphere, flexibility, collaboration, and real impact - keeping our team spirit strong wherever we are.
We foster a hybrid-first culture in Munich and Wrocław (2 days in the office), while staying open to remote talent who value the same way of working.
Your role and main tasks
Your goal will be the professional handling of inquiries from our German customers via email, phone, and live chat.
- Professionally handling inquiries from German-speaking customers via email, phone, and live chat.
- Providing information regarding order status, payments, as well as cancellation and return processes.
- Analyzing and resolving customer tickets in accordance with existing procedures.
- Cooperating with internal teams (e.g., payments, complaints, logistics) to find the best possible solution for the customer.
- Identifying recurring issues and reporting them to the relevant departments.
- Ensuring a high standard of customer service and building positive relationships with customers.
You will need
- Excellent command of the German language, both spoken and written – grammatical accuracy (min. level B2/C1).
- Willingness and passion for working with customers and handling phone calls.
- Positive attitude towards the world and people, customer-oriented mindset.
- Independence in resolving inquiries from start to finish.
- Ability to work in a team.
- Openness to working fixed hours in time slots 8–16, 10–18, 11–19, as well as working 2 weekends per month.
Benefits
- Hybrid working model for people from Wrocław, remote working for people from other locations.
- Private healthcare- we provide access to the best specialists for you and your loved ones through Luxmed.
- Language classes- join English, German, and Polish lessons in small groups, tailored to your current skill level.
- Modern office in the heart of Wrocław- our office is centrally located, close to cinemas, gyms, and a wide variety of great lunch spots.
- Multisport card- stay active and healthy with a Multisport card giving you access to numerous fitness clubs and sports facilities.
- Wellbeing Program- Discover tools to improve your health and wellbeing. Join daily challenges, expert sessions, and video consultations with specialists. Build lasting healthy habits and boost your lifestyle.
- Fruit Mondays & more- we keep our kitchen stocked with fresh fruit, healthy snacks, coffee, sweets and yes, sometimes pizza too.
- Team events with great people- we love spending time together after hours,whether it’s fun office meetups or organized outings.
Sounds good?
Up to date information on the internal reporting is publicly available and can be found at limango.pl/compliance.
