(Junior) Helpdesk Specialist m/w/d
ABOUT US
limango is a European platform focused on curated value shopping for families. As part of the OTTO Group - one of Europe’s leading e-commerce players - we connect families with inspiring brands, great deals, and products they truly love. Our ambition is to strengthen our position as one of Europe’s leading discount e-commerce players for families and beyond.
Today, limango operates across Germany, Poland Austria, and the Netherlands, offering one of the largest selections for the whole family: from fashion and accessories to toys, outdoor, cosmetics, home and travel offers.
Behind the platform is a team that values a good atmosphere, trust, collaboration, flexibility and real impact.
YOUR MAIN TASKS
Goal of the Position:
User tech support in Munich office and for remote workers
Daily tasks of the position:
- supporting end-users in troubleshooting day-to-day tech issues
- maintaining office infrastructure
- maintating asset inventory (laptops, pheripherals, displays, printers)
Projects of the position:
- Seniority development within HelpDesk
- Develoment into System Administration, Platform Management, Information Security
WHAT WE EXPECT
Professional requirements for the candidate:
- experience in similar role with hands-on support (no on-the-phone first line support)
- good understanding of windows environment - and possibly also MacOS
- troubleshooting capabilities for IT devices and pheripherals (laptops, docking stations, printers, access controls, non-electrical cables)
- proficiency in English, good command of German
- experience with Baramundi, Jamf, Intune would be highly beneficial
Personal requirement for the candidate:
- understanding of the support function of help desk for the business
- problem-solving oriented
- friendly and approachable attitude
WHAT WE OFFER & WHAT YOU CAN EXPECT
💻Hybrid or remote work model
Enjoy the flexibility to work either in a hybrid model -with 2 days per week in our Munich office (you choose the days) if you’re based locally - or fully remotely from anywhere in Germany.
⏰Flexible start to your day
Flexible start times let you plan your working day in a way that fits your schedule.
🎁Real benefits you’ll actually use
limangos vouchers - enjoy our products your way, for yourself or your loved ones. Plus, you can choose the benefit that fits your lifestyle best: EGYM Wellpass with access to a wide network of gyms and sports facilities, or a subsidized public transport ticket for your daily commute or JobBike, giving you the option to lease a bike through us in a simple, cost-efficient way
✨A workspace you’ll enjoy
A modern, ergonomic office in the heart of Munich, right by the main train station. Bright spaces, well-designed work areas and a spacious terrace where you can take a break, catch some fresh air or get work done in a greener setting.
📚Learning & development
Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and perspectives.
🌱Eco in action
From Brita water dispensers instead of plastic bottles to Swap Party with giving clothes a second life and a new place in someone else’s wardrobe. We focus on small habits that make a real difference. We also support more sustainable commuting options, like public transport or leased bikes.
🙌Activities and Events
From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.
READY FOR A NEW CHALLENGE
